Frequently Asked Questions
We’re here to help you better understand our products, ingredients, and services. If you can’t find what you’re looking for, feel free to Contact Us directly.
Product Information
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Our products focus on acne, hyperpigmentation, dull skin, and post-acne scars, providing fast and visible results.
Yes, we are 100% cruelty-free. None of our products or ingredients are tested on animals.
Our products are powered by clinically proven ingredients like:
- Salicylic Acid: Treats acne and unclogs pores.
- SymWhite® 377: Fades dark spots and pigmentation.
- Niacinamide: Evens skin tone and soothes inflammation.
- Vitamin C: Brightens and fights free radicals.
Orders & Shipping
Once your order ships, you’ll receive an email with a tracking number. You can track your order by logging in to your account.
Currently, we ship within United State. Please check our Shipping Policy for details.
We offer standard and expedited shipping options. Shipping fees and delivery times vary based on your location and the selected method.
Orders are processed quickly, so changes may not always be possible. Contact our support team as soon as possible for assistance.
Returns & Refunds
If you’re not satisfied with your purchase, you can return the product within 30 days for a full refund. Products must be unused and in their original packaging.
Refunds are typically processed within 5-7 business days after receiving your returned product.
Contact our support team with your order details to start the return process.
At this time, we only process refunds. To get a different product, place a new order.
Usage & Skincare Advice
Our products are designed to be layered. Start with cleansing, apply treatments (like serums or essences), follow with moisturizer, and finish with sunscreen during the day.
Yes, our products are formulated to work well with other actives. To avoid irritation, introduce new ingredients gradually and monitor your skin’s response.
or best results, follow the recommended usage instructions on the product page. Most products are suitable for twice-daily use.
Brightening ingredients like Vitamin C can increase sun sensitivity. Always apply sunscreen during the day when using these products.