Shipping policy

Last Updated: Feb 19, 2026

This policy explains shipping fees, processing times, delivery estimates, tracking, and important notes for Dr.Leo orders.

Shipping Overview

Country/Region	Free Shipping Threshold	Shipping Cost	Processing Time (Business Days)	Transit Time (Business Days)
United States (incl. Alaska & Hawaii)	US $30	US $5 (orders under $30)	1–3	5–10
Mexico	MX $569	MX $99 (orders under MX $569)	1–3	5–10

* Delivery to other countries/regions is currently unavailable. Please check the website for the latest logistics updates.

Estimated Delivery Times

Expected delivery time includes both processing and shipping times. International orders (when available) may require customs clearance, which can cause delays beyond estimates.

Order Processing: 1–3 business days.
Pre-order Items: refer to the product page for details.

Tracking & Carriers

Once your order is dispatched, you’ll receive a confirmation email with a tracking number (if available). Please check spam/promotions folders if you don’t see it.
United States: typically shipped via USPS tracking.
Mexico: typically shipped via Imile tracking.
Carrier selection may vary depending on your location and selected items.

Important Notes

Estimated times are not guarantees. Delays may occur during peak seasons, holidays, weather events, or carrier disruptions.
Products may ship from different fulfillment locations depending on your shipping address and item availability.
Address accuracy matters: once an order is dispatched, we may be unable to redirect or cancel it. Please provide full address details (door/unit), email, and phone number.
We can’t refund failed deliveries caused by incorrect or incomplete shipping details provided at checkout.
Customs/duties (if applicable): recipient is responsible for duties/taxes/fees required by local authorities.

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